Never worry about your WordPress site again, from design and development, to hosting, to security, to site updates, and more, Dynamic Concepts can do it all!
Choose one of the WordPress Care and Maintenance plans and protect your online business today!
WordPress Care Plans
- WordPress Backups/UpdatesWordpress core updatesWordPress Backups/Updates
- Plugin UpdatesFree and paid plugin updatesPlugin Updates
- Wordfence Security/HardeningWordfence special setting to monitor and alert for any problemsWordfence Security/Hardening
- Notification Monitoring (Sucuri, Wordfence, etc)Dynamic Concepts will monitor notifications for Sucuri, Wordfence and other tools to keep your website secureNotification Monitoring (Sucuri, Wordfence, etc)
- Security Scanning Routine external security scanning Security Scanning
- Uptime Monitoring and Performance Scans Dynamic Concepts will scan your site for any suspicious codeUptime Monitoring and Performance Scans
- Plugin Backward Compatibility*Plugins backward compatibility includes debugging plugins, replacing abandoned plugins that are no longer supported is an extra costPlugin Backward Compatibility*
- Theme Updates Twice a Year – with Major WordPress Releases Customer responsibly to download paid themes, to get the latest copy. Otherwise, customer must supply credentials for Dynamic Concepts to download required theme Theme Updates Twice a Year – with Major WordPress Releases
- Wordpress Database Optimization*WordPress database optimization only applies to WooCommerce and ecommerce customersWordpress Database Optimization*
- Transient Cache Cleanup *Only applies to WooCommerce or ecommerce customersTransient Cache Cleanup *
- Sucuri Protection + Web Application Firewall (WAF)Sucuri protection and web application firewallSucuri Protection + Web Application Firewall (WAF)
- Malware RemovalIf Sucuri is part of your plan, Dynamic Concepts will use Sucuri to remove malware, otherwise there will be extra cost to remove malware Malware Removal
- Ticket SupportRequest support for WordPress by opening a support ticket @ tickets.dynamic.comTicket Support
- Support Response SLAs*Response time within 4 hours during business hours Support Response SLAs*
WordPress Basic Care
$149
per month
- WordPress Backups/Updates
- Plugin Updates
- Wordfence Security/Hardening
- Notification Monitoring (Sucuri, Wordfence, etc)
- Security Scanning
- Uptime Monitoring and Performance Scans
- Plugin Backward Compatibility*-
- Theme Updates Twice a Year – with Major WordPress Releases -
- Wordpress Database Optimization*-
- Transient Cache Cleanup *-
- Sucuri Protection + Web Application Firewall (WAF)Extra $199 - $299 year
- Malware Removal-
- Ticket Support
- Support Response SLAs*4 hours
Wordpress Premium Care
$199
per month
- WordPress Backups/Updates
- Plugin Updates
- Wordfence Security/Hardening
- Notification Monitoring (Sucuri, Wordfence, etc)
- Security Scanning
- Uptime Monitoring and Performance Scans
- Plugin Backward Compatibility*
- Theme Updates Twice a Year – with Major WordPress Releases -
- Wordpress Database Optimization*
- Transient Cache Cleanup *
- Sucuri Protection + Web Application Firewall (WAF)Extra $199 - $299 year
- Malware Removal-
- Ticket Support
- Support Response SLAs*4 hours
WordPress Ultimate Care
Custom
Quote available
- WordPress Backups/Updates
- Plugin Updates
- Wordfence Security/Hardening
- Notification Monitoring (Sucuri, Wordfence, etc)
- Security Scanning
- Uptime Monitoring and Performance Scans
- Plugin Backward Compatibility*
- Theme Updates Twice a Year – with Major WordPress Releases
- Wordpress Database Optimization*
- Transient Cache Cleanup *
- Sucuri Protection + Web Application Firewall (WAF)
- Malware Removal
- Ticket Support
- Support Response SLAs*4 hours
*Plugins backward compatibility includes debugging plugins, replacing abandoned plugins that are no longer supported is an extra cost.
*WordPress database optimization only applies to WooCommerce and eCommerce customers.
*Transient Cache cleanup only applies to WooCommerce and eCommerce customers.
*Response time for any major functionality issues will be within 4 hours during business hours. Some issues will take longer to resolve.
COMMON QUESTIONS
Does the WordPress maintenance cover plugins compatibility issues?
Plugins backward compatibility includes debugging plugins, replacing abandoned plugins are not part of the WordPress maintenance agreement and will be an additional cost.
How do you get started on WordPress Care and Maintenance plans?
The customer would need to provide a formal audit of all plugins and the active theme on the site. We will also need access to paid plugins and themes.
What will Dynamic Concepts do if my website is hacked?
Dynamic Concepts continuously monitors customer sites using ongoing security scans.
Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Only WordPress Ultimate Care plan will include malware removal. All other plans, malware removal will be time and material.
How does your technical support work?
Request support for WordPress by opening a Support Ticket and one of our team will respond in the appropriate time frame for the plan you purchase above.
What happens if my WordPress plugin is no longer supported?
The plugin is still monitored for issues as before. If no breaking changes or other issues are presented, it remains on the site. Dynamic Concepts frequently encounters plugins with a variety of issues; in such cases, the customer is notified of better (and up-to-date) alternatives. This will be an extra cost to implement a new plugin alternative.
What if an update breaks my site? Does it cost extra to fix?
The site is immediately rolled-back to the backup state taken before performing the update. The methods for this vary in some cases (due primarily to e-commerce functionalities, if present). From there, you’ll be notified of the issue.
The majority of issues are addressed free of charge, however, custom plugins, issues introduced by users, or especially time-consuming issues will be billable. Dynamic Concepts will notify you before charging anything to your account.
Do you offer 24/7 technical support?
Our support hours are 7:30 AM – 4 PM PST, Monday through Thursday. Friday 7:30 AM – 12 PM.